B2B FAQ & International Buying Guide for EPS/EPP Foam Products
Welcome to Hongxu Shengfa’s comprehensive FAQ and international procurement guide. Whether you are a first-time foam buyer or an established distributor seeking a reliable OEM partner, this resource covers the essential information you need to evaluate, specify, and import our EPS and EPP foam products with confidence.
Ordering & MOQ
Q: What is your minimum order quantity (MOQ)?
A: Our standard MOQ is 500 units per SKU for stock products. For custom-molded or custom-color orders, the MOQ is typically 1,000–3,000 units depending on mold complexity and material requirements. We are flexible on trial orders — contact our sales team for a trial order quotation.
Q: Can I order mixed SKUs in one container?
A: Absolutely. We encourage mixed-container loading to help distributors build initial inventory across multiple product lines. A typical 20GP container accommodates 6–10 mixed SKUs, while a 40HQ can handle 12–20 SKUs depending on product dimensions.
Customization & OEM Services
Q: What customization options do you offer?
A: We provide end-to-end OEM/ODM services including: custom foam density and color (Pantone-matched), mold design and fabrication for unique shapes, logo embossing, pad printing, or heat-transfer labeling, customized retail packaging (poly bags, header cards, color boxes), and private-label branding with your company UPC/EAN barcodes.
Shipping, Logistics & Payment
Q: What are your shipping and Incoterms?
A: We quote on FOB Tianjin (recommended for buyers with existing freight forwarders) or CIF to your designated port. Our logistics team coordinates with major carriers (Maersk, MSC, COSCO, CMA CGM) for competitive ocean freight rates. Estimated transit times: 15–20 days to Southeast Asia, 25–30 days to the Middle East, 30–35 days to Europe, and 25–35 days to North America.
Q: What payment terms do you accept?
A: For new buyers, we require T/T 30% deposit with order confirmation, 70% balance before shipment. For established accounts with 6+ months of trading history, we offer T/T 30% deposit, 70% against scanned copy of B/L, or irrevocable L/C at sight for orders exceeding USD 30,000.
Quality & Certifications
Q: Do your products meet international standards?
A: Yes. Our EPS and EPP products comply with REACH (EC 1907/2006), RoHS (2011/65/EU), and EN 13163 (EPS thermal insulation). We can provide third-party testing reports for fire retardancy (UL 94 HF-1 / ASTM E84), compression strength (ASTM D1621), and density verification upon request. All shipments include a Certificate of Analysis (COA) and material safety data sheet (MSDS).
Q: What is your quality control process?
A: We implement ISO 9001:2015 quality management protocols with inline inspection at each production stage: raw material incoming inspection, in-process dimensional checks, finished product AQL sampling (AQL 2.5, Level II), and pre-shipment inspection with photographic documentation. Third-party inspection (SGS, Bureau Veritas, TÜV) is available at buyer request and cost.